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Conference 2010 Agenda PDF Print E-mail
Written by Gonzague PATINIER   
Tuesday, 10 August 2010

Agenda:( Wednesday 13th of October 2010, Swissotel – Le Concord)

08:00 - 08:45

Conference Registration


8:45 – 09:00

- Welcome Note –
Mr Lance Stanford, Chairman, itSMF Thailand


09:00 – 09:45

David Cannon is the chairman of itSMF International and 

a key contributor to developing industry standards through his work as IT Service Management Forum (itSMF), and through his authorship of the Service Operation book in ITIL v3.


David is a Fellow of the Institute of Service Management.



09:45 – 10:30


 Speaker:  Metha Suvanasarn, Ex-CIO Bank of Thailand, TISA VP, ISACA Bangkok Chapter Board (Thai guest speaker )

Topic: To be announced

Synopsis: To be announced

10:30 – 11:00

Break – Exhibition Time with IBM, CA, SYMANTEC, HITACHI


11:00 – 11:45


 Speaker: Teerawat Jaishuen (IBM Thailand)

Topic: " Integrated Service Management: Shaping the way Industries work"

Synopsis: Imagine smart power grids designed to minimize not just the carbon footprints we generate, but the prices we pay for energy. Imagine smart telecommunications, in which new, in-demand services can be created and rolled out 85 percent faster than they are at present. Imagine smart traffic services that substantially reduce traffic snarls and give 40,000 more travelers per day safe, convenient transportation as a result of optimized asset management. Or, for a particularly topical example, imagine smart healthcare services, in which the time needed to develop clinical applications falls by 65 percent, and the cost of physical therapy declines by 90 percent. These represent only a few examples of IBM's vision of a smarter planet—one enabled by Integrated Service Management. 

Integrated Service Management from IBM provides the visibility, control and automation across business and IT infrastructures, resources and processes needed to deliver new, innovative services in a more instrumented, interconnected and intelligent planet.                             

11:45 – 12:30


Guest Speaker: Rob Stroud from itSMF International Board (IEB) and Isaca

Topic: "CLOUD and Virtualization, the death of ITIL or the opportunity of your lifetime"

Synopsis: Virtualization and Cloud computing are topics all over the press and on our lips at moment!  Is it hype, reality, fundamental transition or the next paradigm shift?  What is clear is that the business is dependent upon IT, but unfortunately, rather than discuss detail of technical solutions the business wants innovation, results and this with cost constraints are changing the manner we deliver IT and the role of the Service Manager. ... read more here.


12:30 – 14:00

Lunch – Exhibition Time with IBM, CA, SYMANTEC, HITACHI


14:00 – 14:45



Speaker name: Mr Govindan, Manivannan, Senior Solution Strategist, CA Singapore Pte Ltd

 Topic: to be announced soon

 Synopsis: to be announced soon 


14:45 – 15:20



Speaker Name      : Ms. WanYing Chan – Principle System Engineer Specialist from Symantec.

Symantec Topic    : IT Service Management and Automation by Symantec Solution

Synopsys                 : This track will focus on how to effectively reduce IT service costs, manage and control service support, service delivery processes, track the physical, contractual and financial data, associated with IT assets from receiving through disposal and automate common IT processes for improve reliability.

15:20 – 15:45

Break – Exhibition Time with IBM, CA, SYMANTEC, HITACHI 


15:45 – 16:20


 Speaker: Peter Doherty

Topic: Analysing and Optimising Services from inception to retirement

Synopsis: ITIL V3 introduces the concepts of Strategic Services and understanding the business value that they deliver.

Buy MSI 865GM3-LS 478 Intel 865G Micro ATX Intel Motherboard with fast shipping and. Net did not scan Samsung 193P-Silver LCD Monitor.
Service Portfolio Management (SPM) has a singular guiding principle and that is to analyse and optimise the Value of a Service across its entire lifecycle.  So as that only those Services that deliver Value survive.

This lifecycle consists of three distinct phases; pipeline, build and run.

The session will discuss how you decide the value to the business of Services which will change throughout the lifecycle of the Service. By determining the value allows you to evaluate the Strategic Demand in your Services Pipeline against set criteria so all demand is evaluated in the same way. Once the Service enters the Build phase the metrics need to look at optimising the finite delivery resources that are available. Once the Service enters the Run phase the delivered value needs to be optimised to help make the hard decisions about retiring Services.

Come to this session to experience a very interactive and innovative delivery approach to SPM.



16:20 – 17:00


 Speaker: Peter Brooks

Topic: "Why ITIL? Design ..."

"Service Design Package (SDP), Demand Management, Metrics" 

Synopsis: Much of what drives excellence is good design. ITIL, particularly ITIL Version 3, puts great emphasis on design - one book, after all, is called 'Service Design'. This presentation briefly sketches the value and some techniques of good design and gives some pointers to what it actually is.  


Closing Remarks and Lucky Draw

This is a tentative agenda, and itSMF Thailand reserved the right to modify it without prior notice.

Last Updated ( Friday, 24 September 2010 )
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