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itSMF Conference 2011

itSMF Thailand Conference 2011 - Registration

Wednesday 12 October 2011 at Swissotel – Le Concord

Call for Early Bird registration

Register Now! and Win lucky draw

“ ลุ้นรับคอร์สอบรม  ITILv3 - ITILFundamentals Foundation (Thai Version) 3

รางวัลมูลค่ากว่า100,000  บาท “   จาก NTC 

Participation includes:

  • 1 Day Conference
  • Lunch and Coffee Breaks
  • Exhibition Area

Early Bird Registration

Now until 9 October 2011

Normal Price

10 - 12 October 2011

Non Member

500 THB / Person

750 THB / person

Active ISACA Member

250 THB / Person

750 THB / person

Active itSMF Thailand Member

Free of charge

750 THB / person

Company/Group (more than 5 pax)

Contact us for group discount

750 THB / person


Participation includes:

  • Attend the full day Conference

  • Lunch and Coffee Breaks

  • Attend ITIL Corner and Exhibition

Payment process and welcome kit for the event will be forwarded to you after registration
For more information, contact us at


Conference 2011 Agenda

Wednesday 12 October 2011 at Swissotel – Le Concord)



8.30 – 9.00

Conference Registration

9.00 – 9.30


Opening welcome ( in Thai)

Speaker: Khun Suwat Laicharoensup

Chairman of itSMF Thailand Association

9.30 – 10.00


Keynote address ( in Thai )

Synopsis: Software Industry Promotion Agency (SIPA) main objective is to stage Thailand as a global player in software industry.

Our strategy is to promote and support local developers with capability to compete in global software industry and readiness for the coming ASEAN Economic Community (AEC) in 2015. Our policy, “Beyond ICT New Landscape” will create human resources, create jobs, and create markets for Thai software industry.

The major industry group that will be concentrated is tourism, healthcare, logistics, education, agriculture, food and jewellery.

Thai software developers will also need to build skill, capability, understanding the market for sustainability and growth. Government and public sector should support “Buy Thai First” especially on Thai software.

Speaker:  Dr. Supachai Tangwongsan, Chairman of the Board, Software Industry Promotion Agency ( SIPA)

10.00 – 10.45


Go beyond and Endorsed by the World Class Standards ( in Thai)

Synopsis: knowledge sharing based session is to let you know that “Brought you to the competitive edge is not only an SLA but you have to go beyond for the lasting customer delight”. The top difficulties are to get and to sustain. DCS, a 25-year old Thai company, to share its experience on how DCS gets and plans. Today, DCS provides services under the World Class Standards procedures, ISO 20000 and 27001 which cover DR Service, Data Center Hosting Services, and Service Desk Support. See how and why DCS was endorsed by these standards and how DCS will go beyond for the customer and partner delight.

Speaker: Khun Mitree Prasan-atikom,Deputy Managing Director, Information Technology Services Division Datapro Computer Systems Co., Ltd.

10.45 – 11.00

Break – Exhibition Time

11.00 – 11.45


Introduction to Symantec Service Management Tools (in English)

Synopsis: In this session, Symantec will introduce and discuss the range of solutions they offer to address the challenges of supporting complex IT environments.  The session will cover the innovations provided by Client and Mobile Management Tools, Software and Asset Management, and the Service Desk Solution. It will also show how Symantec Workflow can be used to automate repetitive tasks, reducing labour costs and increasing service levels.

Windows XP and Vista or Microsoft Windows 7 come with most hardware drivers needed by most people, unless you have a brand new piece of hardware you are trying to install on your Toshiba computer.

Speaker: Mr. Chris Bowden, SE Product Manager, APJ,  Symantec Corporation

11.45 – 13.30

Lunch – Exhibition Time

13.30 – 14.15


priSM- a new credential from itSMF ( in English)

Synopsis: itSMF International promotes the adoption of ITIL and is also very keen on supporting ITSM professionals. priSM (Professional Recognition of IT Service Management) is a credential scheme for ITSM professionals to demonstrate their commitment and continual involvement in the ITSM space. The global and digital economy has big impact on business, and ITSM professionals have to keep updated on ITSM best practices and industry trends. priSM is a good venue for one to keep track and demonstrate one's involvement and contribution. Hon Suen is the IEB director responsible for priSM.   

Speaker: Mr. Hon P Suen itSMF International Executive Board    

14.15 – 15.00


360 Degree IT Service Management and beyond ( in Thai)

Synopsis:  IT service management is an approach to managing information technology (IT) and a discipline for managing IT systems, philosophically centered on the customer's perspective of IT's contribution and alignment to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. Providers of IT services have to consider the quality of the services they provide and focus on the relationship with customers and customer’s satisfaction.
This session will answer your FAQ, “Why Service Management?”, “What is the difference between “ITIL Implementation” and “ITSM/ISO 20000 Implementation”?, “What determines the Future of ITIL/ISO 20000?” and “What are CSFs (Critical Success Factors) for ITSM Implementation?”
Speaker:  Prinya Hom-anek, ITIL Expert, IRCA ITSMS Provisional Auditor CGEIT, CISSP, CSSLP, CISA, CISM, SSCP, SANS GIAC GCFW,  (ISC)2 Asian Advisory Board;  ISACA Thailand Committee, Thailand Information Security

15.00 – 15.20

Break – Exhibition Time

15.20 – 15.50


A Practical View of Continual Improvement ( in Thai)

Synopsis: Implementing ITIL in an organization is a challenging job, keep it continues and getting improvement overtime is a lot more challenging. Continual Improvement is the last topic in the ITIL V3 life cycle but it can be considered as the most important topic as it could touch all topics in the life cycle.

There are advises and theories associated to the "Continual Improvement", however questions usually arises from practitioners on how practical it can be. Tapakorn will share a view from his experience on how to make the "Continual Improvement" practical.

Speaker : Khun Tapakorn Siritanawutichai, Service Management Competency Manager , Global Technology Services - Services Delivery , IBM Global Service, IBM Thailand


15.50 – 16.00

Closing Remarks and Lucky Draw


Note: ITSMF Thailand Chapter reserves the right to amend and/or change the Conference agenda without prior notice.

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